Policies

Materials offered through 9VITAS LABS are intended strictly for lawful laboratory and in-vitro research use. They are not intended for human consumption, administration, or animal use. No diagnostic, therapeutic, or preventive use is expressed or implied.

Order requests are reviewed and fulfilled through researcher accounts. Account holders must confirm that they are 21 years of age or older and agree to use materials only for lawful research purposes.

Customers are responsible for complying with all applicable federal, state, local, and international laws and regulations governing the purchase, possession, storage, handling, use, and disposal of research materials.

Information on this website is provided for informational and research purposes only and does not constitute medical advice.

All sales are final unless otherwise required by applicable law. Because research materials may be time-sensitive or specially prepared, returns, refunds, or replacements are not guaranteed.

By using this website you agree to use it lawfully and to provide accurate information when requesting an account. Accounts are reviewed individually and may be declined, suspended, or closed at our discretion.

Website content is provided as-is for informational purposes. We may update site content, policies, product listings, and availability at any time.

We collect only the information needed to review and maintain researcher accounts, such as name, email address, organization, research field, country, and intended research use. This information is used for account review, account management, and communication.

We do not sell account information. Information may be shared with service providers that operate this website or as required by law. You may request access to or deletion of your account information by contacting us from the email address associated with the account.

Site analytics: we measure how our website is used with our own first-party analytics. We use a random anonymous identifier stored in your browser (no cookies, no advertising or cross-site tracking, no third-party analytics services) to count visits, pages and products viewed, cart and checkout activity, the website or campaign link that referred you, device and browser type, and approximate location at the country, state and city level. We do not collect IP addresses, precise location, payment details, addresses, form entries or research attestation responses through analytics. If your browser sends a Global Privacy Control or Do Not Track signal, no persistent identifier is stored.